Shipping Policy:
Most items are normally shipped the next business day, paid with credit card without complication. Payment complications include different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.
Cotytech offers UPS and USPS (US Postal Services) to fit the customer's needs. Cotytech does drop shipping for reseller customers.
INTERNATIONAL shipping: We will use USPS First Class International Mail or UPS for all international shipments. International customers pay for local customs duties.
Please contact Cotytech directly for an INTERNATIONAL shipping quote on orders for larger volumes.
All Returns Require Prior Authorization:
Please read carefully: All returns require prior authorization by Cotytech. Please email or call for a Return Authorization Number. Any item returned without authorization will be refused.
Return of New Items:
Cotytech allows you to return any new, factory-sealed and unopened merchandise within 30 days of your purchase date. You may choose a full-credit product exchange or full credit by the same means payment was made. Shipping charges cannot be refunded.
Return of Defective Items:
If the product is found to be defective within the first fourteen [14] days after receipt of delivery, you may return the merchandise for an exchange. You must return the defective product within 14 days of Return Authorization Number. Please include a detailed written description of the defect and how to replicate the problem. Merchandise found to be non-defective will be subject to a 15% restocking fee. Additional fees may be assessed for missing hardware.
Packaging Your Return:
Returned merchandise must include all factory packed accessories in the original carton with all UPC and Bar Codes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories. Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.
How to Contact Us:
We are available Monday - Friday from 8:00 AM until 5:00 PM PST. You may reach us via email at support@cotytech.com or via phone at (888) 891-9321 for domestic customers, +1- (951) 427-3238 for international customers.
